CCPC, LCC, PHD urged to Intervene in Game Stores ‘Rat Infestation and Hygiene Complaints’ by Consumers

Games Stores at MandaHill shopping Mall.

RED ALERT!!!! My husband bought diapers from game stores…he got home and I opened the Huggies***just to find a bunch of fleas inside…we just got home from game (mandahill)…we went to show them and get some sort of compensation as my son was bitten by the fleas badly. We are still dealing with the matter… if you went to game right now.. the place smells of rats!!!! So please be careful… check the diapers… I cautioned several people whilst there! I am so upset right now. My poor baby… (An affected Consumer carried on her social media page)

Competition and Consumer Protection Commission – CCPC, Lusaka City Council – LCC and Public Health Department – PHD have been urged to seriously intervene in the complaints that have been leveled against GAME Stores with consumers citing rat infestation that have not only cause hygiene issues but have also raised health fears as consumers have been plagued with fleas that have bitten babies that use the stores diapers. With the level of complaints it is evident that the Lusaka City Council and Public Health Department has slackened in their roles of ensuring 100% hygiene and adherence to public standards. We recommend that all entities that are not in adherence be fined in the same way (6) bakeries were fined 5% of annual turnover on the Copperbelt. The regulator needs to set a tone for the entire industry.

Last month GAME had even lowered the price of diapers to between ZMW135 (from ZMW220) to ZMW260 (from ZMW460). Could it be that the promotion was aimed at clearing the stocks affected?

Other consumers have taken to social media concerns around rats visible across shelves and very worrying in the food section. Consumers have attested to smelling rat urine in the store.

Despite raising these issues with Manda Hill Management, nothing has been done so far. We urge the CCPC, LCC and PHD to investigate both GAME Stores and Manda Hill Management so that appropriate action can be quickly instituted.

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