Zambia’s Telco Regulator Fines Three Mobile Operators ZMW3.1million for Poor Service

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ZAMBIAs Telecoms regulator ZICTA has penalized all three service providers namely Zamtel, Airtel and MTN for failing to meet service standards on its provision of network.

ZICTA authorities announced in Lusaka today that all three operators will be fined ZMW3.1million in total for failing to adhere to the required network service standards.

Zamtel and MTN had the largest share of the fine with ZMW600k each for failing to meet the set parameters on call set up success rate and another ZMW600k for failure to meet the parameters on HHTP success log -ins.  This brings the total fine for Zamtel and MTN to ZMW1.2million each accounting for 77.4% of the industry fine. Airtel was fined ZMW450k for failing to meet the set parameters on call set up success rate and another ZMW300k for failure to meet the parameters on HTTP success log -ins bring the total fine to ZMW750k. This fine is part of the quality of service inspection which was followed by a public hearing on 28 November at which mobile operators made their respective submission.

Subscribers have complained about service provision and high cost of data and call rates. The mobile operators have been caught up in a price war – sparked by Airtels 4G upgrade – of healthy competition in the last three days that has seen the price of data slide to levels unseen in the country. Despite the price slashes, data remains over priced for the level of service subscribers are paying for.

With all service providers having upgraded their platforms, subscribers await to see the benefits of the recent 4G for Airtel  and 4.5G for Zamtel will really translate to.

More articles on ZICTA.

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